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Seminar boosts visitor information in Fal River area

From 10 October 2011

A seminar designed to help boost the quality of visitor information in the Fal River area is being hailed a success.

A seminar designed to help boost the quality of visitor information in the Fal River area is being hailed a success.

The event, which took place at the National Maritime Museum Cornwall, was organised by the Fal River Visitor Information Centre (FRVIC) team.

The seminar featured a series of short lectures from over thirty visitor service providers and covered winter events, including the Oyster Festival, Fal River Autumn Walking Festival and Christmas markets, to attraction opening times, public transport services, Fal River Links and the activity providers.

Fal River marketing manager, Toby Budd, said: “The event was aimed at those who come into regular contact with visitors including local attractions, gardens, activity providers, ferry operators and transport providers, event organisers, accommodation providers, sales and retail staff, Blue Badge Guides and volunteers.

“We really want to improve the quality of visitor information and therefore the visitor experience.

“So we wanted to get everyone together and share information about what we all have planned for the next six months.”

Key information

It was the first of two planned events, with the second one taking place in spring 2012.

Nicola Kneebone, manager of the recently reopened Falmouth Visitor Information Centre said: “The key benefits we wanted to get from the seminar were to provide local tourism and hospitality businesses with all the current and relevant information they need.  

“Feedback has been fantastic and we already have a number of speakers confirmed for next years event.”

Tamsin Loveless from the National Maritime Museum Cornwall added: “It has been a great opportunity for us to talk about all our exhibitions, events and plans for the coming autumn and winter and discuss the beneficial partnerships available to accommodation providers through our incentive schemes.”

Richard Wilcox, Falmouth BID manager commented on the importance of the event saying: “It is vital that we all work together to improve the quality of visitor information, a key element to this is our accommodation providers who are often the first point of contact for visitors and the seminar is a great way for them to come and ‘download’ all the info they need in one hit.”

For more information on next springs seminar that will take place a couple of weeks before Easter please contact Claire Wood on 01326 313394 or claire@falriver.co.uk.