Enterprise Boats FAQs
Frequently asked questions and help for Enterprise Boats.
All the information about where to find us, parking, facilities, access and more.
If you have a question which isn't answered on this page, please get in contact with us and one of our friendly team will be happy to help.
Ticket Office Locations
(for map, see bottom of page)
There are three offices in and around Falmouth where you can get Enterprise Boats tickets:
Prince of Wales Pier Ticket Office
The Prince of Wales Pier Ticket Office is a blue octagonal shaped hut on the left hand side of the pier as you walk on from the main street. The office can sell all types of ferry tickets and our friendly staff will be happy to advise you about great things to see and do at your end destination.
Postcode: TR11 3DF | Opening hours: 9.30am - 3.30pm / 7 days a week / April to October
Fal River Visitor Information Centre
The Fal River Visitor Information centre is located on the Prince of Wales Pier, the blue building on the left handside of the pier as you enter has everything you need to start your day out on the water.
Postcode: TR11 3DF | Opening hours: Limited, please use the Prince of Wales Pier Ticket Office if closed.
There is no ticket office here, just head down to the pontoon and our staff will be happy to sell you a ticket onboard.
Truro - No ferry departutes from here in 2020
Town Quay Ticket Office - CLOSED FOR 2020 - NO FERRY DEPARTURES FROM HERE IN 2020
The Truro Town Quay Ticket Office is situated on Town Quay. Near the Hawkshead store (formerly Penrose Outdoors), the office is on the south side of the A39 Morlaix Avenue.
Postcode: TR1 2HJ | Opening hours: Closed (During winter (November - March), this office is closed as no services operate along the river).
Visit Truro - Truro Tourist Information Cenre
The Visit Truro office is the official tourist information centre for the city. Located on Boscawen Street, the centre sells all ferry tickets as well a great selection of gifts, cards and more.
Postcode: TR1 2QQ | Opening hours: 9.30am - 5pm / 6 days a week / Year round
For map, see bottom of page. Please note, we try to keep our website as up to date as possible and the prices are correct at the time of publishing, but sometimes prices may vary. Please contact us and let us know if you spot a mistake.
Town Quarry (for Prince of Wales Pier)
Run by Cornwall Council, the Town Quarry car park is situated on 'The Moor'. Follow the main signs into Falmouth and turn left onto Kimberley Park Road at the traffic lights. Follow the road down past Argos and then turn left up to the car park.
Postcode: TR11 2BX | Price: £8 (24 hrs)
Short stay car parks - there are also various short stay car parks around Falmouth, 'The Moor' is close to Prince of Wales Pier.
Trelissick - National Trust
National Trust Car Park at Trelissick
Run by the National Trust, the car park is accepting pre-booked tickets and spaces only at the moment, please see the National Trust website for booking and prices
Postcode: TR3 6QL | Price: See website
Are there toilets onboard?
Yes - all of our ferries have toilets onboard.
Can I take my bike on the ferries?
Yes - all of our ferries accept bikes. Please remove panniers before boarding. Bikes are charged at £2 per single on Enterprise Boats. If you are travelling in with a large group of cyclists, it may be adviasble to call ahead first on 01326 741194 as we only have limited space onboard for bikes.
Do you take buggies?
Yes - buggies must be folded down for travel. Children must be removed from the buggy before boarding. Buggies must not be carried down the steps and on to the ferry with a child in it for safety reasons.
What happens if it rains?
All of our ferries have undercover seating areas to keep the rain off as well as outdoor seating areas.
Can I bring a dog on the ferry?
Four legged friends are more than welcome onboard Enterprise Boats. Dogs travel for free. Please note, the cruise can take up to 2 hours.
Are there refreshments available onboard?
Yes - most of our ferries offer teas, coffees, hot chocolates, soft drinks and light snacks. Please ask a member of crew.
Are you accessible for wheelchair bound or limited mobility passengers?
We welcome everyone aboard our boats, however, there are steps at all of our destinations to negotiate. If you require assistance, please do contact us on 01326 741194 before you travel.
How many steps are there?
It varies - depending on the tide, it could just be 4 steps, or at low tide, it could be up to 30 steps. Please call ahead on 01326 741194 if you have any questions.
Are the ferries easy to move around?
It varies - depending on the boat. Some of our ferries are 60 years old! So the layout of each boat varies. All of our ferries have handrails on the steps to the top deck seating areas, but some of our ferries do have steep steps. If you're unsure, please check before travel and give us a ring on 01326 741194 and our staff will be happy to help.
Do I need to walk to the ferry?
It varies - if you are landing at Trelissick, there is approximately a 5-10min walk up a zigzag pathway to the gardens. Passengers of reduced mobility should call ahead to check - 01326 741194.
Can I get off at St Mawes?
Yes - if you have a Fal Mussel Card Visitor or Local. If you have a Falmouth to Trelissick (either way) ticket, then you cannot. You will need a Fal Mussel Card Visitor to do this.
What age is a child ticket for?
A child ticket (including family) is aged 4-16 inclusive. 3 or under travel for free. 17 or over count as an adult or concession.
How many people does a family ticket allow?
A family ticket allows for up to 2 adults and up to 3 children (4-16).
What is a concession ticket?
A concession ticket is for people over the age of 65 or students showing a valid form of student ID.
I've bought a ticket online, what do I do now?
Great - just bring a print out of your voucher you will have received when you completed the transaction on screen and on email. You may also bring along a digital copy of the ticket on a smartphone. It is important the print out or on screen version is legibile for our staff to redeem your ticket, it is your responsibility to ensure that this is the case. Just bring either with you on your preferred day of travel and our staff will do the rest. No need to book.
Can I connect with other ferry services?
Yes - Enterprise Boats connect with the St Mawes Ferry. If you would like to visit St Mawes, you can connect in Falmouth. The best way to do this is with a Fal Mussel Card Visitior. The Fal Mussel Card Visitor will allow you unlimited hop-on hop-off travel around a network of ferries, buses and trains for a fixed period. Find out more...
How long does the journey take?
It varies, typcially Falmouth to Trelissick takes approx 45 mins.
Does it get rough?
From time to time. Our ferries are very capable sea boats and are fully licensed by the Maritime & Coastguard Agency (MCA) to operating in category 5 and category 6 waters. If the conditions are too rough e.g. gale force winds and a rough sea state, it is necessary to cancel sailings from time to time. All of our ferries are fully equipped with more than enough safety equipment onboard.
We are currently offering a 10% discount on any bookings that are made for groups of 10 people or more.
From school groups to coach tours, walking trips to garden goers, we have groups of all shapes and sizes using our services.
Our cruises and trips sail through deep-sided wooded valleys passing riverside gardens, historic houses, ocean-going ships laid up at anchor, the Tudor castles of Falmouth and St Mawes, St Anthony’s lighthouse and Falmouth harbour, the third deepest natural harbour in the world and its busy docks.
We often encounter basking sharks, dolphins, seals and rare sea birds along the way too.
We operate a fleet of eight classic wooden vessels that can land at Falmouth, Truro, Malpas, Trelissick Gardens and St Mawes.
Aboard our fleet your groups will get:
A unique day out on the river
Immaculately maintained and fully licensed vessels
Experienced and MCA certified crew
Refreshments and toilets on board
Unique and interesting commentary
Heated undercover area and top deck viewing platform
Multiple access points along the Fal River with convenient coach drop off points
We have great offers for coach tours which include itinerary planning, easy booking and free parking in Falmouth.
Call us today to arrange your group booking. You'll save money and enjoy the best cruise around.
For more information please contact us on 01326 741194 or e-mail email@example.com.