COVID-19 Update - Latest Travel Information
Last updated: Wednesday 6th January 2021
Ferries & Boat Trips
Please check below for the latest information on our ferry services.
Sailings of the St Mawes Passenger Ferry (Falmouth - St Mawes) are currently suspended due to the national lockdown in England.
All sailings are subject to tide, weather and circumstances. See live ferry status below for the most up to date information.
Pre-purchased tickets: If you have pre-purchased tickets for Enterprise Boats, St Mawes Ferry or Place Ferry through our website or at Stithians Show/Royal Cornwall Show 2019 that are due to expire before 31/12/2020 and haven't redeemed them yet, we will extend the validity of your tickets until 31/05/2021 to give you sufficient chance to use them. You don't need to do anything, just travel with us before 31/05/2021, no booking required, simply head to our ticket offices in Falmouth or St Mawes.
Enterprise Boats - If you have a ticket for Truro - Falmouth (either direction), we are unable to run to Truro/Malpas this year (2020) due to the pandemic. However, you can use your tickets on the Falmouth/St Mawes - Trelissick part of the route or alternatively on the St Mawes Ferry / Place Ferry at no extra cost, no booking required. All tickets must be redeemed by 31/05/2021 if purchased before 23/03/2020. Tickets purchased after the 23/03/2021 have the standard validity period as per the ticket.
Pause your Fal Mussel Card Uni.
In line with government advice on non-essential travel and the closure of face to face contact and buildings at the universities, we are offering Fal Mussel Card Uni holders the ability to pause their Fal Mussel Card Uni so users don’t lose out on travel.
How it works..
Please notify us if you wish to pause your Fal Mussel Card Uni by emailing email@example.com, please note, our phone lines are currently unavailable at this time.
Return your Fal Mussel Card Uni to us by post. We recognise that this might not be practically possible immediately, so we are asking users to do this as soon as they safely can. Address: Fal Mussel Card Uni, 2 Ferry Cottages, Feock, Truro, TR3 6QJ.
We will then calculate the remaining travel period from the date of the pause request until 31/08/2020 (card must have been received by us).
Once travel restrictions have been lifted, card holders can then request to reactivate their card and a new card will be issued and delivered to the university with the remaining travel period on. Users have up until the 31/10/2020 to reactivate their paused Fal Mussel Card Uni. Any cards paused and not activated before this date will be activated and delivered automatically.
e.g. A card holder requests to pause their card and sends the card back to us on the 6th April 2020. We then calculate the travel days left on the card until its expiry (31/08/2020). 148 days. The user then requests to reactivate the card before the 31/10/2020 and a new card will be issued with 148 days travel on it.
For all enquiries, please email firstname.lastname@example.org.
Last updated: 26/03/2020