COVID-19 Update - latest travel information

  The King Harry Ferry is currently operating as normal   

Following the government statement about non-essential travel on Monday 23rd March 2020, the King Harry Ferry will continue to operate as it forms an essential link to the Roseland community and the Key Workers using the crossing, as well as the various blue light emergency services that use the King Harry Ferry reguarly.

*** UPDATE: The King Harry Ferry will continue to operate to winter timetable as funding has been secured from Cornwall Council ***

All sailings of the St Mawes Passenger Ferry (Falmouth - St Mawes) are suspended until further notice due to the COVID-19 pandemic.

All sailings of the Place Ferry (St Mawes - Place) are suspended until further notice due to the COVID-19 pandemic.

All sailings of Enterprise Boats (Falmouth - Truro Via Trelissick) are suspended until further notice due to the COVID-19 pandemic.

Our top priority is our passengers, crew and support staff’s health and wellbeing. The Coronavirus (COVID-19) is a rapidly changing situation from a public health perspective and we are committed to monitoring the situation closely and keeping all passengers informed. 

All of our crew and staff are taking the utmost precautions for the safety of our passengers and fellow crew. We have taken extra measures on our vessels to ensure this safety including frequent extra cleaning.

We will continue to follow all guidance issued by the relevant authorities including, but not limited to: UK Government, Department of Health, Cornwall Council and the Maritime & Coastguard Agency.

Payments: We strongly urge all of customers to use contactless card payments where possible. The King Harry Ferry accepts contactless payment and Fal Mussel Card Locals. You can top up your Fal Mussel Card Local online here.

As an extra measure, we ask all ferry travellers to stay in their vehicles for the duration of the journey (unless instructed by crew to leave your vehcile for safety reasons) to help minimise any potential spread.

For more information, please email info@falriver.co.uk.

All sailings reamin subject to weather and circumstances as normal, see the live ferry status below.

Last updated: Friday 17th April 2020.

Additional Guidance

Your health and safety remains our highest priority on any of our ferries. We ask that you follow these guidelines to help protect the wellbeing of other passengers and staff.

In line with government advice, we ask that you do not travel if you have a new and continuous cough or a high temperature. We may check with you about any symptoms.

  • Please wash your hands before and after you have been on public transport.
  • If you need to sneeze or cough, please cover your mouth and nose with your sleeve or a tissue (not your hands), and throw any tissues away straight away.
  • Please pay by contactless methods, including the Mussel card.
  • Please support staff members to carry out their duties in a safe and efficient manner.

The King Harry Ferry will remain on the winter timetable until further notice. This is to ensure we can maintain essential journeys for the Roseland community, key workers and blue light emergency service vehicles without interruption. 

*** UPDATE: The King Harry Ferry will have to suspend crossings until further notice on April 17th, unless a funding package from the Department for Transport can be secured to keep the ferry operational during the Coronavirus pandemic. Read on... ***

Payment: Please pay by contactless or Fal Mussel Card Local. Both of these payment methods work through glass. You can top up your Fal Mussel Card Local online, click here.

Please remain in your vehicle for the duration of the journey (unless otherwise instructed by a member of crew) for everyone's safety.

Last updated: 07/04/2020

Timetable

7 Days a week
DEPARTING FEOCK

First Ferry

then

every

20 mins

Last Ferry

Monday to Saturday

07:00

20

40

00

19:20

Sunday & Public Holidays

09:00

20

40

00

19:20

DEPARTING PHILLEIGH

First Ferry

then

every

20 mins

Last Ferry

Monday to Saturday

07:10

30

50

10

19:30

Sunday & Public Holidays

09:10

30

50

10

19:30

All sailings subject to tide, weather and circumstances.

Frequency: The ferry runs every 20 minutes from each side

Feock side: Truro, Falmouth and West of the river

Philleigh side: St Mawes, the Roseland and East of the river

Max weight: 16 tonnes

Coaches: 25 seat max

ESVs: Emergency service vehicles - blue light responses get priority over all traffic

  All sailings are suspended until further notice due to the COVID-19 pandemic.

This includes departures from Falmouth Prince of Wales Pier, Falmouth Custom House Quay and St Mawes Quay.

The King Harry Ferry (car) continues to run to provide an essential connection for the Roseland community, key workers and the blue light emergency service vehicles that regularly use the ferry.

Pre purchased tickets: If you have pre purchased tickets for St Mawes Ferry through our website that are due to expire before 30/06/2020, we will extend the validity of your tickets to give you sufficient chance to use them.

Last updated: 07/04/2020

  All sailings are suspended until further notice due to the COVID-19 pandemic.

This includes departures from St Mawes Quay and Place. In line with government advice about non-essential travel, the Place Ferry will not operate until it is safe to do so.

Pre purchased tickets: If you have pre purchased tickets for Place Ferry through our website that are due to expire before 30/06/2020, we will extend the validity of your tickets to give you sufficient chance to use them.

Last updated: 07/04/2020

  All sailings are suspended until further notice due to the COVID-19 pandemic.

This includes departures from Truro, Trelissick and Falmouth. In line with government advice about non-essential travel, Enterprise Boats will not operate until it is safe to do so.

Pre purchased tickets: If you have pre purchased tickets for Enterprise Boats through our website that are due to expire before 30/06/2020, we will extend the validity of your tickets to give you sufficient chance to use them.

Last updated: 07/04/2020

  Your credits will remain unaffected.

As all Fal Mussel Card Locals are prepaid, your credit balance will remain unaffected and your credits will be available for you to use when you start travelling again.

We’re asking all users to top-up their Fal Mussel Card Local online to help us with social distancing. 

Please visit www.falriver.co.uk/local to top-up online.

Last updated: 26/03/2020

  Pre purchased cards 

If you have pre purchased a Fal Mussel Card Visitor through our website that is due to expire before 30/06/2020, we will extend the validity of your Fal Mussel Card Visitor to give you sufficient chance to use it.

  Can I still buy one?

Yes - you can pre purchase a Fal Mussel Card Visitor on our website to use once all services are operational again after the COVID-19 pandemic. Pre purchase online for a 5% discount on the normal price. You have up to a year to redeem your card.

Last updated: 07/04/2020

Pause your Fal Mussel Card Uni.

In line with government advice on non-essential travel and the closure of face to face contact and buildings at the universities, we are offering Fal Mussel Card Uni holders the ability to pause their Fal Mussel Card Uni so users don’t lose out on travel.

How it works..

  1. Please notify us if you wish to pause your Fal Mussel Card Uni by emailing fmcu@falriver.co.uk, please note, our phone lines are currently unavailable at this time.

  2. Return your Fal Mussel Card Uni to us by post. We recognise that this might not be practically possible immediately, so we are asking users to do this as soon as they safely can. Address: Fal Mussel Card Uni, 2 Ferry Cottages, Feock, Truro, TR3 6QJ.

  3. We will then calculate the remaining travel period from the date of the pause request until 31/08/2020 (card must have been received by us). 

  4. Once travel restrictions have been lifted, card holders can then request to reactivate their card and a new card will be issued and delivered to the university with the remaining travel period on. Users have up until the 31/10/2020 to reactivate their paused Fal Mussel Card Uni. Any cards paused and not activated before this date will be activated and delivered automatically.

e.g. A card holder requests to pause their card and sends the card back to us on the 6th April 2020. We then calculate the travel days left on the card until its expiry (31/08/2020). 148 days. The user then requests to reactivate the card before the 31/10/2020 and a new card will be issued with 148 days travel on it.

For all enquiries, please email fmcu@falriver.co.uk.

Last updated: 26/03/2020

  The Fal River Visitor Information Centre is currently closed in line with government advice.

Our digital services remain open and customers may email us info@falriver.co.uk or get in touch through Facebook

Please note, our phone lines are currently closed and customers should get in touch with us via the above methods.

Last updated: 26/03/2020

If you have a charter booked with us or a group booking, we will be in touch with you to discuss your options. We are prioritising customers in date order.

Last updated: 27/03/2020

A number of businesses are listed on this website are currently closed due to the COVID-19 pandemic. Please check with the individual business if you have a direct query.

Fal River Cornwall Area Guide Books are available for collection (delivery temporarily suspended amid pandemic). 

Collection available from 2 Ferry Cottages, Feock, Truro, TR3 6QJ or from South West Shipyard, Ponsharden, Falmouth, TR11 2SE. Both by arrangement, please email info@kingharryferry.co.uk.