Fal Mussel Card Local
FAQs Fal Mussel Card Local
FAQs Fal Mussel Card Local
FAQs Fal Mussel Card Local
FAQs

Fal Mussel Card Local
FAQs

The regular users card for commuters. Credit is purchased in advance and then deducted from the card as it's used. Simple

Fal Mussel Card Local FAQs

Frequently asked questions and help for the Fal Mussel Card Local.

All the information about where to find us, where to park and how to use the card.

If you have a question which isn't answered on this page, please get in contact with us and one of our friendly team will be happy to help.

Ticket Office Locations

(for map, see bottom of page)

St Mawes

St Mawes Ticket Office on the Quay

The St Mawes Ticket Office is situated on St Mawes Quay. The white hut is located halfway down the quay where our friendly staff will be ready to greet you. 

Postcode: TR2 5DG

Opening hours: 8.45am - 5.45pm / 7 days a week / April to October 

Truro

Town Quay Ticket Office

The Truro Town Quay Ticket Office is situated on Town Quay. Near the Hawkshead store (formerly Penrose Outdoors), the office is on the south side of the A39 Morlaix Avenue.

Postcode: TR1 2HJ

Opening hours: 9.30am - 3.45pm / 7 days a week / April to October 

During winter (November - March), this office is closed as no services operate along the river.

Visit Truro - Truro Tourist Information Cenre

The Visit Truro office is the official tourist information centre for the city. Located on Boscawen Street, the centre sells all ferry tickets as well a great selection of gifts, cards and more.

Postcode: TR1 2QQ

Opening hours: 9.30am - 5pm / 6 days a week / Year round

Falmouth

There are four offices in and around Falmouth where you can get St Mawes Ferry tickets and connect to our ferries:

Fal River Visitor Information Centre

The Fal River Visitor Information centre is located on the Prince of Wales Pier, the blue building on the left handside of the pier as you enter has everything you need to start your day out on the water.

Postcode: TR11 3DF

Opening hours: 10am - 3pm Monday to Saturday, 10am - 1pm Sunday (summer, April - October). 10am - 2pm Monday to Saturday, closed Sunday (winter, November - March).

Prince of Wales Pier Ticket Office

The Prince of Wales Pier Ticket Office is a blue octagonal shaped hut on the left hand side of the pier as you walk on from the main street. The office can sell all types of ferry tickets and our friendly staff will be happy to advise you about great things to see and do at your end destination.

Postcode: TR11 3DF

Opening hours: 8.30am - 4pm / 7 days a week / April to October 

Custom House Quay Ticket Office

The Custom House Quay Ticket Office is located on Custom House Quay at the 'bottom end' of town. Near the famous fish and chip shop Harbour Lights, this office is open seasonally each year and our friendly staff will be happy to help you with ferry tickets, location information and more.

Postcode: TR11 3JT

Opening hours: 9.30am - 4.45pm (spring & autumn), 9am - 5.30pm (summer) / 7 days a week

Falmouth Park & Float/Ride

The Falmouth Park & Float/Ride is a 500 space car park on the outskirts of Falmouth with great transport links to the town by both ferry and bus. It is possible to get a discounted combined Park & Float/Ride and St Mawes Ferry ticket from here. 

Postcode: TR10 8AD

Opening hours: 9.30am - 7pm / 7 days a week / May - September 

During winter (October - April), the site is not operational and it becomes a boat park for winter layup. 

King Harry Ferry

You can buy your Fal Mussel Card Local onboard the King Harry Ferry

The King Harry Ferry postcode is TR3 6QJ.

 

How to buy

Online

Pre-purchase your credits online.

Click here to buy your Fal Mussel Card Local credits online. You can order credits even if you don't have a card, just take the voucher with you when you first travel and our staff will issue you with a new Fal Mussel Card Local.

Ticket Office

Various locations

All of our ticket offices sell the Fal Mussel Card Local. Offices can be found in Falmouth, Truro & St Mawes. For individual details of offices, please see the where to find us tab just above this one.

Can I re-use my card?

Yes - you can top the card up when it runs out. No need to throw away.

What if I lose my card?

Sorry - we are unable to replace lost or stolen cards.

My card is damaged, what do I do?

Please call into the King Harry Ferry offices (2 Ferry Cottages, Feock, Truro, TR3 6QJ) and a member of staff will be able to help. We're normally here 9-5 Monday to Friday.

What do I do on the ferry?

Just present your card to a crew member as they come round to collect fares and they'll do the rest.

How do I check my balance?

Please ask a member of crew when you are travelling and they will be able to tell you how much you have left.

What happens if the price changes?

Existing credits are already purchased, so the credits already paid for will be unaffected by a price change. Only new credits purchased after the price change will have an updated price.

Ferry Services FAQs

Each service within the Fal Mussel Card Local has it's own set of terms & conditions and their own FAQs. Please click on the links below for more information on each service.

Enterprise Boats

St Mawes Ferry

King Harry Ferry

Place Ferry

Trelissick Ferry

If you are likely to use the ferry more than three times then you can travel for nearly HALF PRICE if you buy a Fal Mussel Card Local