Fal Mussel Card Local
FAQs

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Fal Mussel Card Local FAQs

Frequently asked questions and help for the Fal Mussel Card Local.

All the information about where to buy a card, how to use the card and more.

If you have a question which isn't answered on this page, please get in contact with us and one of our friendly team will be happy to help.

Onboard a Ferry

King Harry Ferry

You can buy your Fal Mussel Card Local onboard the King Harry Ferry

The King Harry Ferry postcode is TR3 6QJ

St Mawes Ferry

You can buy your Fal Mussel Card Local onboard some of the St Mawes Ferries, please ask a member of crew

The St Mawes Ferry postcode is TR11 3DF (Falmouth Prince of Wales Pier) and TR2 5DG (St Mawes Quay)

Ticket Office Locations

(for map, see bottom of page)

St Mawes

St Mawes Ticket Office on the Quay

The St Mawes Ticket Office is situated on St Mawes Quay. The white hut is located halfway down the quay where our friendly staff will be ready to greet you.

Postcode: TR2 5DG

Opening hours: 8.45am - 5.45pm / 7 days a week / April to October

Truro

Town Quay Ticket Office

The Truro Town Quay Ticket Office is situated on Town Quay. Near the Hawkshead store (formerly Penrose Outdoors), the office is on the south side of the A39 Morlaix Avenue.

Postcode: TR1 2HJ

Opening hours: 9.30am - 3.45pm / 7 days a week / April to October

During winter (November - March), this office is closed as no services operate along the river.

Visit Truro - Truro Tourist Information Cenre

The Visit Truro office is the official tourist information centre for the city. Located on Boscawen Street, the centre sells all ferry tickets as well a great selection of gifts, cards and more.

Postcode: TR1 2QQ

Opening hours: 9.30am - 5pm / 6 days a week / Year round

Falmouth

There are four offices in and around Falmouth where you can get St Mawes Ferry tickets and connect to our ferries:

Fal River Visitor Information Centre

The Fal River Visitor Information centre is located on the Prince of Wales Pier, the blue building on the left handside of the pier as you enter has everything you need to start your day out on the water.

Postcode: TR11 3DF

Opening hours: 10am - 3pm Monday to Saturday, 10am - 1pm Sunday (summer, April - October). 10am - 2pm Monday to Saturday, closed Sunday (winter, November - March).

Prince of Wales Pier Ticket Office

The Prince of Wales Pier Ticket Office is a blue octagonal shaped hut on the left hand side of the pier as you walk on from the main street. The office can sell all types of ferry tickets and our friendly staff will be happy to advise you about great things to see and do at your end destination.

Postcode: TR11 3DF

Opening hours: 8.30am - 4pm / 7 days a week / April to October

Custom House Quay Ticket Office

The Custom House Quay Ticket Office is located on Custom House Quay at the 'bottom end' of town. Near the famous fish and chip shop Harbour Lights, this office is open seasonally each year and our friendly staff will be happy to help you with ferry tickets, location information and more.

Postcode: TR11 3JT

Opening hours: 9.30am - 4.45pm (spring & autumn), 9am - 5.30pm (summer) / 7 days a week

How to buy

Online

Click here to buy your Fal Mussel Card Local credits online. You can order credits even if you don't have a card, just take the voucher with you when you first travel and our staff will issue you with a new Fal Mussel Card Local.

Ticket Office

Various locations

All of our ticket offices sell the Fal Mussel Card Local. Offices can be found in Falmouth, Truro & St Mawes. For individual details of offices, please see the where to buy a card tab just above this one.

What if I lose my card or it is stolen?

Registered cards - If you have registered your card through 'My Account' on our website, then please login and follow the on screen instructions to block/disable your card. When you next travel, you can pickup a new Fal Mussel Card on the King Harry Ferry or from one of our ticket offices in Falmouth, Truro or St Mawes. When you pickup your new card onboard a ferry, you will still need to pay for that journey, you can do this by either purchasing a top up and then later linking it to your account online or pay for a standard single/day return journey. You will need to connect your new card to your online account in order to carry on using the new card.

Unregistered cards - sorry, but we are unable to replace lost/stolen cards that haven't been registered through 'My Account'.

My card is damaged, what do I do?

Please call into the King Harry Ferry offices (2 Ferry Cottages, Feock, Truro, TR3 6QJ) and a member of staff will be able to help. We're normally here 9-5 Monday to Friday. Alternatively you can block/disable the card online through the 'My Account' page and then pickup a new blank card from one of our ticket offices or onboard the King Harry Ferry and link it to your account.

Can I re-use my card?

Yes - you can top the card up when it runs out. No need to throw away.

What do I do on the ferry?

Just present your card to a crew member as they come round to collect fares and they'll do the rest.

How do I check my balance?

You can check your balance online here through 'My Account' - you must have registered your card for this to work.

Alternatively you can ask a member of crew when you are travelling and they will be able to tell you how much you have left on your account.

Ferry Services FAQs

Each service within the Fal Mussel Card Local has it's own set of terms & conditions and their own FAQs. Please click on the links below for more information on each service.